Office Location:
800 Delaware Ave, 5th Floor.
Wilmington, DE 19801 Get Directions
United Medical Network Providers
NCQA Recognized.
WHAT IS A MEDICAL HOME?
A Medical Home is not a place or somewhere you would go, it simply means an applied team-based approach by your primary healthcare provider, where integrated care can help maximize your overall healthcare outcome!
The Patient Centered Medical Home (PCMH) is a model practice that puts emphasis in Care Coordination and Communication in order to provide quality care, lower medical costs, and provide excellent patient care experience.
YOUR ROLE AS A PATIENT:
Communicate closely with us.
Keep us up-to-date with your medications,
immunizations, allergies, conditions, tests, consultations,
and hospitalizations.
Advise of any changes about you and your families’
medical history.
Inform and authorize your other providers to coordinate
with us.
Participate in decisions about your health
Follow treatment plans and self-care management
directions.
Speak up and ask questions!
STAY ON TOP OF YOUR HEALTH.
Access your records and stay connected with your healthcare provider. Ask your provider for a login today.
THE ROLE OF YOUR HEALTHCARE TEAM:
Patient-centered care teams deliver care that is respectful of and responsive to their individual patient preferences, needs, and values. This includes:
Providing a safe and healthy healthcare environment.
Partner with you in making your healthcare decisions.
Coordinate with you, your authorized representatives,
and other healthcare providers.
Keep you informed and on-track by providing:
Health Coaching
Self-Care Management Support
Health resources
Preventive care
Tailored care
WHAT IS A CARE TEAM?
A care team is group of health professionals and support staff working together with the patient to achieve a common purpose. As a patient, YOU are the team captain of your team!
We formed our care teams in order to provide tailored care for each of our patient needs. Every patient is assigned to a care team.
UNDERSTANDING CARE TEAM ROLES
Primary Care Provider (PCP)
Your PCP is the physician who knows you best and who is ultimately responsible for your overall medical care. He or She prescribes medications and orders any necessary screening and diagnostic studies, referrals to specialists, and any other medical treatment. Your PCP also discusses and reviews your care plan and goals with you.
Physician Assistant (PA)
Your PA is a specially trained professional who works collaboratively with your physician. He or she can diagnose and treat many of the same conditions as your PCP and can order tests and prescribe medications. They also work very closely with your PCP in reviewing your care plan and goals with you.
Medical Assistant (MA)
Your MA is the person that escorts you from the waiting room to the exam room, takes your vital signs and updates your clinical information in your medical record. They can also perform certain diagnostic tests like EKG, draw your blood, and administer injections.
Patient Service Coordinator (PSC)
Your PSC is the person who obtains your current demographic and insurance information. He or she also schedules your appointments, works with your insurance, and helps coordinate your care across settings by following up with you after you are seen by another provider or reminds you regarding studies that you need done.
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